Voice over IP

Pros and Cons of the Voice over IP Technology

Business Tech

The nature of work is changing, and being tethered to a desk phone is becoming less attractive. As more and more professionals and industries move toward flexible work schedules, telecommuting, and all-digital processes, desk phones, and personal cell phones are being replaced by Voice over IP technology.

Voice communication via internet protocols makes life easier. With a simple app and an internet connection, any member of your team can make secure calls from any device without providing a personal number.

However, while the benefits of Voice over IP telephony services are tremendous, you need to make an informed decision and know your options before investing. We can help you weigh the pros and cons of VoIP and help you decide if switching to VoIP is the right choice for your business.

Pros of Voice over IP

VoIP systems are an excellent option for businesses looking to reduce costs and improve the quality of their video conferencing. In theory, a VoIP system allows thousands of people to participate in a conference call. This makes it an excellent solution for businesses (regardless of size), but it is also suitable for home use.

1. Portability

Traditional phone systems can’t be easily picked up and moved. Specialized installers must connect the phone system to your home or business, which can take several days. With VoIP, all you need is an internet connection. You can install most VoIP phone systems by yourself and are ready to use in minutes. If you move, you can simply take your Voice over IP system with you and reconnect it, and you do not have to change your phone number if you do not want to.

Many VoIP providers also can access VoIP phone systems over the Internet via their websites or mobile apps.

2. Lower costs

VoIP can reduce phone bills by more than 50% on average compared to landline telephony. Landline phones typically cost about $50 per line per month, while VoIP can reduce that cost to $12.50 and $24.99 per line per month.

VoIP providers also offer lower international calling rates than traditional telephone providers. However, with an extension number set up on your international line, Voice over IP allows you to avoid long-distance charges and make international calls as well as domestic calls. This will enable companies operating overseas to reduce their phone bills significantly.

3. Reduced call costs

VoIP systems can transmit data and voice on the same channel, eliminating the cost of additional lines. They are also full-duplex, capable of transmitting both data and voice, and require only one Ethernet cable for connection. Offices can also reduce costs by rewiring the building.

4. Easy installation

If you choose to use a landline phone, you will need to purchase the equipment and wait for it to be installed. If you select a cell phone, you will need to buy the equipment and get a SIM card. Both require money, effort, and time. VoIP services, on the other hand, can be installed in minutes.

All you need to do is download a browser extension or an application. Once you decide to sign up, you will immediately receive your number. Surprisingly, you don’t have to leave your laptop to use the VoIP service in a small world, which is a great advantage.

5. Support for multitasking

In addition to traditional calls, Voice over IP also allows you to send files, images, and videos during a call. This allows for more productive meetings with customers and employees in different parts of the world.

6. Modern technology

VoIP is a modern communication standard, and it defines the modern world and today’s communication. The advantage of upgrading to a VoIP phone system is that your business can enjoy all the benefits of modern communication, including rich features, high-definition voice, and reduced costs.

Cons of Voice over IP 

While Voice over IP can provide a cost-effective and efficient phone system, it also has its drawbacks. Cloud telephony depends entirely on the Internet and requires a reliable, high-quality internet connection with sufficient bandwidth.

1. Unstable voice quality

VoIP sound quality is highly dependent on the speed and stability of the internet connection, and it is also affected by the type of device used. In some cases, echoes and other noises may occur.

2. Backup and latency

The data sent in a VoIP call is split into packets and collected at the destination. If the network is congested, transmission delays and errors in combining packages, called “latency” or “jitter,” can occur.

3. Lack of autonomous functionality

When discussing the pros and cons of VoIP, many people worry about the stability of the Internet connection. All the advanced features are meaningless without a stable internet connection, and the cell phone and all its components will be. Disabled.


VoIP is gradually beginning to dominate the telecommunications environment. With Covid-19, it has established itself as a reliable communication platform in its current state.

Companies that have adopted Voice over IP as their primary means of communication realize significant savings on their phone bills and improve their daily operations due to its flexibility.

Author Bio

Cecilia Lyman Robertson is a 44-year-old CEO who enjoys networking and Voice Over IP Solutions. Furthermore, she has a post-graduate degree in business studies.