Use contract drivers for Pickup And Delivery Business, including identifying your delivery niche, setting up your business for success, and optimizing your last-mile delivery operations.
A male driver is depicted in the driver’s seat of a van in this portrait. He’s sitting next to some parcels, his back to the camera, and his gaze is fixed.
There is a rising need for efficient delivery companies and quick delivery drivers as more clients want their items delivered directly to their front door.
Since learning how to establish your own delivery business can seem intimidating, we’ve divided it into two sections:
Orders placed in the background
This is how you obtain the orders from your clients that you need to complete.
Operations in the final mile of delivery
Your delivery company uses this method to send the gift to its intended recipient as quickly as possible.
In this piece, I’ll show you how to set up your back-end order process by knowing your delivery niche and the demand you’re serving on behalf of your customers.
Then, we’ll talk about optimizing your last-mile delivery processes so that your delivery business is successful. There are many ways to speed up the delivery process, including employing and training contract drivers and using a route-planning tool.
Implementing these procedures will improve satisfaction for both your recipients and your clients while saving money upfront.
Starting a delivery service in four simple stages
There are, of course, more than four phases involved in beginning a new firm. Setting up an LLC or company with an accountant, opening a bank account, getting liability insurance, and necessary steps in starting a business.
“People seem to forget about insurance, and that’s one of the greatest costs,” says Sunshine Distribution’s Shabir Latif, who we spoke with for this piece.
This is very sound advice. On the other hand, this piece focuses on delivery companies’ strategies to stay on top of their game.
Because we provide delivery teams with software that helps them plan routes, keep track of stops, and safely deliver products, we’re well-suited to address these issues—delivery drivers from more than 1,000 teams throughout the world work with us.
Our clients include local breweries and bicycle courier services transporting prescription medication in traffic-congested cities in response to COVID-19.
This post will show you how to start a delivery business from the ground up, giving you the tools to build a solid foundation for future growth.
The first step is to figure out what you’re good at.
Delivery companies like FedEx and USPS are well-known to the general public. However, there is a lot of room for new delivery service. Both huge retailers like Hermes and Walmart and smaller local businesses are looking for cost-effective and speedy delivery options.
Decide what type of business or industry you’re interested in. The industry you choose will greatly affect the costs of starting a business and the number of employees you require.
Truck drivers have CDL licenses, storage space for the vehicles when they aren’t in use, and specialized truck routing software is all requirements for starting a delivery company that uses long-haul trucks for regional deliveries.
You can get away with cargo vans (step-vans) or even contract drivers using their vehicles if you’re only making deliveries to a few zip codes.
Starting from the beginning, here are a few questions you may want to ask yourself to get you started:
Do you prefer to work with small, locally owned businesses or with massive, national chains that require additional delivery subcontractors?
Do you wish to offer same-day delivery for your company?
Are you considering a career in the hospitality industry? Local delivery services such as Postmates and UberEats are famously pricey. As a result, restaurants are always on the lookout for cheaper alternatives.
If so, what kind of truck will you need to transport your goods? Do you know how many you’ll need?
You can limit your potential markets by answering these questions.
Because the loads your drivers can carry will be lower, you’ll need to start a delivery service with a restricted number of daily trips if you don’t want to bother about purchasing or renting vehicles (and you want your contract drivers to use their own).
Specialty delivery services that aren’t like the rest
Here are four examples of unusual delivery business concepts that address the pain issues that major delivery companies cannot address.
Local meal delivery
Chefs and restaurants in your area can work together to provide customers with ready-to-eat (or reheated) meals.
Focusing on your local zipcode can provide a better client experience (and a lower price) than pricey platforms like UberEats and DoorDash. Working with local restaurants and chefs allows you to provide your customers with an alternative to the chain eateries they are used to seeing on other food delivery applications.
Delivery of alcoholic beverages within a specific geographic area
Making and selling your alcohol isn’t necessary, but you can make money by transporting it to people who need it. You can act as a go-between between local distributors and major merchants (e.g., BevMo, Total Wine, etc.) selling alcoholic beverages.
Assisting in the distribution of prescribed drugs
A prescription medication delivery service makes it easier for consumers who cannot easily get to the pharmacy to acquire their medication.
The delivery of goods outside of normal working hours
Despite the rise in the number of people who work from home, not everyone enjoys receiving deliveries all day long. Having people knock on your door and rouse your dog when trying to get work done is a distraction. By starting an after-hours delivery company, you can make deliveries between 6 pm and 8 pm or later.
As a result, you can fill in the gaps left by the large delivery firms, which are typically unable to provide more hands-on care (e.g., obtaining proof of ID, managing precisely packaged fresh meals, and controlling specific periods).
It’s all about improving your last-mile delivery processes once you’ve identified your specialization – the delivered product or service and the resources required.
Last-mile delivery isn’t much difference between a tiny local delivery service, an established courier service, or an enormous fleet of trucks making hundreds of deliveries every day.
Second, design your back-end ordering system.
The specialization you’ve chosen above will significantly impact how you’ll get orders from your client’s database to your delivery management platform.
It’s best to have your clients export their sales data into spreadsheets and email them to you if you’re working with local enterprises or major e-commerce companies.
Because some goods are shipped in bulk, or if your drivers pick up what they need to deliver each day, it can impact how much time it takes to get them to you (or week).
Many platforms for courier administration exist, making it possible to integrate procedures between shops and third-party delivery companies with ease.
It’s important to keep up with the procedures and processes of your clients if you’re dealing with a significant company or brand regularly. APIs and integrations can help you reach this goal, which implies your delivery software must “play nice.” With smaller enterprises, Excel, Quickbooks, and the like are likely all you’ll need.
Finally, you’ll need to hire and train your drivers.
Posting job advertisements on job boards like Indeed, Monster, and even Craigslist’s classifieds might help you recruit delivery drivers. You must include the following information in your job description:
- Licenses and prior work experience may be necessary.
- Regardless of whether or not the driver is utilizing their car.
- The anticipated rate per hour
- No matter how lengthy or how short-term the job is,
- In general, the number of stops a driver is expected to make on a given day
It’s not uncommon for delivery drivers to have an entrepreneurial mindset because they cherish their autonomy. Instead of working at an office, they decided to travel. Finding people who want the freedom and flexibility of a delivery driver isn’t tough, but onboarding and developing them into full-fledged members of your company is difficult.
For the final leg of delivery, use a route-planning tool to find the most efficient way.
A delivery route on a smartphone in the palm of your hand. Circuit Route Planner’s time windows, priority stops, quick package finder, and delivery comments are shown in this close-up of a location.
The last-mile delivery procedure comprises all the processes necessary to get the customer’s package to its final destination once the products are in your company’s hands.
Until recently, it was difficult and expensive to locate delivery software that was economical and simple to use (and scalable). You had to select between expensive courier software with extra functionality you may not use for your last-mile delivery.
We began Circuit as a route-optimization tool to assist delivery trucks in determining the most efficient routes. Since then, we’ve worked hard to develop a last-mile delivery management system that many delivery organizations can utilize.
Related Blog: Best On-Demand Pickup And Delivery App Features
It is necessary to have both fundamental and sophisticated characteristics.
Before and after a purchase, complete and comprehensive information on the products and services offered.
Depending on the nature of the service, this can vary substantially, so careful planning is required.
There must be a map with real-time tracking.
The difficulty will vary substantially depending on your location and the distance between the buyer and the seller.
Deliveries are picked up and dropped off at specific locations.
Use maps to pinpoint the exact pick-up and delivery location in some apps. As a result, a user’s map must be precise and able to calculate distances and charges accurately.
Attracting and retaining drivers is an ongoing challenge.
For this reason, drivers want to accept or reject tasks with ease, and they want to know how much they will pay upfront. Customers should also be able to rate them. Drivers can better manage their finances if they have access to their earnings data and records. Reward your employees with bonuses and incentives.
User signup is simple.
Registration should be simple and tailored to the preferences of the user. As a result, various registration options must offer, such as social media accounts, mobile phone numbers, email addresses, etc.
Options for safe and secure credit card transactions.
PayPal, credit cards, and even the Wallet app are all options for users who wish to be able to pay without fear that their bank information would be compromised.
Ratings and reviews.
Drivers and customers alike desire the option to post a review on their experience with the company. It reassures everyone that they have a say in the entire process. It may be a tremendous asset for the organization in gaining vital insight into improving their on-demand delivery service.
Algorithms for automatically and manually matching drivers with deliveries are available.
A critical feature of an on-demand app is determining who will supply what and when. If you’re going to get economies of scale, this is the place. The less time and distance drivers waste, the more money they may make for themselves and their families.
One of the most user-friendly administration panels available.
A well-designed admin interface should handle all aspects of the company’s operations. Ideally, they should be able to manage their partners and drivers. Customer activity, payments, coupons, etc., should all include in the reports. The ability to respond to consumer inquiries using email, direct message, phone call, or video call should also include.
Admin analytics at their most advanced level.
For business owners to know how successful their company is, they need to be able to access meaningful reports. Having a robust analytics system will help them monitor and evaluate their current strategy and identify areas for development.
Added factors to think about
Following your selection of desired features for your on-demand Pickup And Delivery App, you should do user research to ensure that these are the desires and requirements of your target audience. In actuality, it’s a good idea to get feedback from users early on in the planning process, even if you don’t intend to construct an app. This direct input from consumers can make or break your app’s ability to stand out from the crowd.
One final thought
It’s never been a better moment to start a delivery business than it is now. Customer preferences have altered as COVID-19 alters our interaction with brick-and-mortar establishments.
To get the products from point A to point B as soon as possible and securely, you’ll need to hire and train contract drivers and build up a last-mile delivery process that works for your team.
- Route planning and execution are just two of the many aspects of the last-mile process that Circuit streamlines.
- Organize the most efficient routes possible.
- Keep an eye on active routes.
- Send out tracking information.
- Get a copy of the delivery receipt.
Are you ready to begin delivering? Try Circuit’s delivery software for free to see how it streamlines route planning and manages several drivers at once.